Captain Cooks - winnings confiscated
Ruling
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
Read our Captain Cooks Casino Review.
Player's Complaint
They confiscated my funds and locked me out of my account. saying I had more than one account which I do not have as far as I know.
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4 Responses
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Hi world541 - welcome to ThePOGG.com!
Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.
Thanks,
ThePOGG