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Captain Jack's - No payment of winnings and refusal to comunicate

Ruling

Found for the Player - After repeated efforts to discuss this issue with Captain Jack Casino we have received no response what-so-ever.

Read our Captain Jack Casino Review.

Player's Complaint

I was waiting for a payment but they said they couldn't pay and returned the withdrawal to my casino account so I started playing again and won a large amount just shy of ten thousand dollars.i then requested a withdrawal submitted all the required documents again was then informed of how I would receive my payments over a 4 week process of 2500 hundred a week.that was the last I have heard from them and have since been blocked from there casino and all of there sister sites

Read the casino review

2 Responses

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ThePOGG
January 21, 2019

Hi bezelbub76 - welcome to ThePOGG.com!

Unfortunately you have chosen to play with a group who are well known for this type of issue and who regularly take several months to resolve even basic complaints.

I'll contact the operator on your behalf, but you should expect this to be a very slow process.

Thanks,

ThePOGG

User icon
ThePOGG
February 22, 2019

Hi bezelbub76,

Sadly after a very extended time period trying to chase this operator to address this, amongst many other, issues our lines of communication have broken down effectively entirely.

At this juncture I have no reasonable expectation of being able to help you further.

Sorry!

ThePOGG

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Agreement

Bezelbub76 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Captain Jack’s

January 21, 2019

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.