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Captain Spins - not paying me or responding to requests

Ruling

Resolved - This player has been paid and their account has been closed on Responsible Gambling grounds given information they have provided.

Read our Captain Spins Casino Review.

Player's Complaint

Dear ThePogg,

I signed up to captain spins, played a few games and then made a withdrawal for £300 back to my paypal. There was nothing for a week so i got in contact, they asked for docs so i send all of them in. I waited longer and still nothing. i went back into chase it up and they locked my account!

Can you please help me?

Thankyou kindly

Read the casino review

5 Responses

ThePOGG
March 24, 2020

Hi pedromouswald - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
April 3, 2020

Hi pedromouswald,

Captain Spins inform us that your payment has been issued. We would appreciate it if you could confirm when you receive your funds.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.

Thanks,

ThePOGG

ThePOGG
April 10, 2020

Hi pedromouswald,

Have you received your funds?

Thanks,

ThePOGG

pedromouswald
April 13, 2020

Thanks, they finally paid me but can’t log back in ?

ThePOGG
April 14, 2020

Hi pedromouswald,

Given the documentation that you provided to the operator in all likelihood the operator have taken the decision to exclude your account on a Responsible Gambling basis. It would be entirely irresponsible of them to do otherwise.

Thanks,

ThePOGG

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Agreement

pedromouswald consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Captain Spins
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • WHG (International) Limited

March 24, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.