Captain Spins - Withdraw confiscated - rule # 9
Found for the Casino - This player has exceeded the maximum allowed bet term while playing with a bonus. As such there is nothing we can do to help them.
Read our Captain Spins Casino Review.
I will give you all the documents i have. Keep in mind that i just got those informations, it took a while for them to provide me the information i requested and add to that that my accoubt was blocked out of nowhere. Not once did they told me why although i submitted a lot of demands to customer service, to their account team. I have been treated very poorly and on top of that, they confiscated my winnings based upon a condition # 9 that is not what i was having while i registered myself for the first time (it was 5 euros = around 8 $ CAD). I withdraw accordingly with all the rules. After their unilateral decision withtout even consulting me, i asked them to at least do half the way and take an arrangement with me in an effort to satisfy their customer. They just dont care and stole me my money. I will submit all the documents in a future email for you to look at. I will wait your answer first and give them to you after. Not a single bet was made higher than 8 $. They are breaking many MGA autority regulations in regards to consumer affairs act. I will send you all the exchanges proofs. I just ask you to work diligently with me and them and not just follow their agressive conclusion based upon a rule that is clearly not what i signed for. I have been trapped and targetted, it is obvious. This is the worst experience online, i have been playing on many more casinos and never had any trouble with a withdraw, i always respected all the rules everytime so this is abusive on their part to close my account right away and steal me my withdraw.
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