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Cash Spins - Non payout

Ruling

Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.

Read our Cash Spins Casino Review.

Player's Complaint

They have received all documentation required for payment and photos of my bank card and still no payment. Also my bank account has had [EDIT] activity on it related to cash spins casino. When you deposit you money goes to some company called FLM Contractors based in Nigeria although company states its based in Cyprus. I'm just concerned about my personal information and my payout. This company should not be allowed to traded..

Read the casino review

7 Responses

User icon
thepogg
January 26, 2022

Hi Papsyboy - welcome to ThePOGG.com!

Specifically what reason has the operator given for non-payment?

Thanks,

ThePOGG

User icon
Papsyboy
January 27, 2022

None at the moment they are not responding to emails sent and dragging it out when they do reply they say you will have a update tomorrow but nothing is happening..

Regards

User icon
Papsyboy
January 27, 2022

It's been 8 days since I put in my withdrawal request

Regards

User icon
Papsyboy
January 28, 2022

Just a update they have responded saying my request is still being processed and have asked me to resend the passport as the image is cropped. It was not cropped it was clear a it was a hi definition picture all four corners clearly shown. I have resent 2 more clear pictures but still have no faith in the payout 😒

User icon
thepogg
January 28, 2022

Hi Papsyboy - welcome to ThePOGG.com!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 11th of February let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
Papsyboy
February 2, 2022

Got my payout, they're absolutely shocking charged me a fee to do so. Closed my account down them..

User icon
thepogg
February 2, 2022

Hi Papsyboy,

Thanks for letting us know - it is appreciated :)

ThePOGG

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Agreement

Papsyboy consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Cash Spins
  • Prism Marketing

January 25, 2022

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