Cashiopeia - The site didnt hold his appointent of withdraw
Ruling
Found for the Casino - While this player did ask to close their account they did not inform the operator the closure was related to gambling addiction.
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Player's Complaint
I was submitting a withdraw of 1340.and then asked them to close my account till my withdraw was processed. But they didn't do that so my account went open beformy withdraw got processed.i then lost all of the money.i know I asked for it but I had told them to close till my withdraw was processsed.So can you make them pay me my withdraw.
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Hi flowingno,
As we are the ADR for the Apsire Global license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
With regard to your complaint specifically - when closing your account did you tell the operator this was due to gambling addiction?
Thanks,
ThePOGG