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Cashmio – responsible gambling

Ruling

Found for the Casino - A gambling operator can only be held accountable for your actions where you have informed them before hand of a gambling problem.

Read our Cashmio Casino Review.

Player's Complaint

i am a problem gambler and was able to deposit around £600 in the space of a couple hours i asked for there help in refunded my money before self excluding as i am left with no money dont feel like they have helped at all also rude live chat assistant. all im asking is a refund of the money deposited today 2802/19

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1 Response

ThePOGG
Mar 01, 2019

Hi problem19 - welcome to ThePOGG!

Unfortunately there is nothing we can do to help you in this situation. Unless you have self-excluded with this group or registered with GamStop then the operator would not be liable for your losses before you told them about your gambling problem.

Sorry we cannot be of more help.

ThePOGG

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Agreement

problem19 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Cashmio
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • MT SecureTrade Limited

February 28, 2019