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Cashmio - responsible gambling

Ruling

Found for the Casino - A gambling operator can only be held accountable for your actions where you have informed them before hand of a gambling problem.

Read our Cashmio Casino Review.

Player's Complaint

i am a problem gambler and was able to deposit around £600 in the space of a couple hours i asked for there help in refunded my money before self excluding as i am left with no money dont feel like they have helped at all also rude live chat assistant. all im asking is a refund of the money deposited today 2802/19

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1 Responses

ThePOGG
March 1, 2019

Hi problem19 - welcome to ThePOGG!

Unfortunately there is nothing we can do to help you in this situation. Unless you have self-excluded with this group or registered with GamStop then the operator would not be liable for your losses before you told them about your gambling problem.

Sorry we cannot be of more help.

ThePOGG

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Agreement

problem19 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Cashmio
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • MT SecureTrade Limited

March 1, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.