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Cashpoint - tickets mistakes
Ruling
Found for the Player - Despite our repeated efforts to contact CashPoint to discuss this issue we have received no response what-so-ever from the operator. As such this case is found in favour of the player.
Read our CashPoint Casino Review.
Player's Complaint
Hello, I am having problems with cashpoint and them paying out my winnings. I placed a lot of bets with them with no problems but a few days ago I notified them about a mistake they made in one of my tickets when they wrongly graded my ticket. I was waiting for 4 days while they were checking a simple mistake and in the meantime they made another mistake in a second ticket. Now they do not answer to my emails and I found out that they have changed my bet in my betting history so tat now it looks like I betted a whole different outcome. I am adding the screenshots of the tickets that I made before and after the change they made.
3 Responses
thank you very much, I have the screenshots of the conversations and of the tickets before and after they changed them if you need them
Hi pavo951,
Unfortunately after repeated efforts to contact Cashpoint about this issue we've received no response what-so-ever. As such there's nothing further that we can do to help you.
My recommendation would be that you contact Cashpoint's regulator the Malta Gaming Authority.
Sorry we could not be of further help!
ThePOGG
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Agreement
pavo951 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
August 8, 2018
Hi pavo951 - welcome to ThePOGG.com!
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG