Casimba - Bonus not rewarded upon upgrade to DIAMOND VIP status
Ruling
Found for the Casino - The advertisement in question states that the bonus is "up to" $1000, not that every player will receive $1000.
Read our Casimba Casino Review.
Player's Complaint
I have been long time guest on the mentioned casino.
Recently i was upgraded to there DIAMOND VIP status.
The website advertise of bonus up to $1000 upon upgrade to Diamond status.
Further i also received email welcoming me to DIAMOND status and was told that there will be reward available with y account manager.
The matter of fact was i was not honoured the advertised promotion on website and rewarded ZERO $0.00 bonus upon upgrade to DIAMOND VIP. When i approached the account manager they told me there is nothing available right now.
I am frustrated as i was repeatedly advertised about the DIAMOND VIP status on casino.
Further it shows that i am active player and consistent play through and stakes which lead me to achieve the DIAMOND VIP status.
I look forward with honest inter mediation on this and get me the reward i DESERVE on my loyalty to the casino as promised and advertised on website
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the casino review
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Hi mitmogra - welcome to ThePOGG.com!
As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
https://thepogg.com/terms-of-use-for-dispute-resolution-service/
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
Before going any further - can you provide screen shots showing advertisement of this bonus? It does not appear anywhere on the Casimba site that I could locate.
ThePOGG