Casimba - letting me open an account when i have closed one on the grand ivy which is a sister company
Ruling
Resolved - This player only asked to close their Grand Ivy account, not self exclude. Nevertheless the operator have chosen to refund losses as a goodwill gesture.
Read our Casimba Casino Review.
Player's Complaint
Casimba let me open an account and spend £180 when ive shut my grand ivy account they wont give me the deposits back saying that i never closed the grand ivy account this is a lie.
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Hi brad9124 - welcome to ThePOGG.com! When closing your account at Grand Ivy did you inform the operator that you were requesting the closure due to problem gambling issues? Thanks, ThePOGG