Found for the Casino - Unless explicitly stated otherwise, bonus restrictions apply to funds deposited to trigger the bonus.
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I have deposited an amount and been playing Blackjack at Casimba.
I wish to make a withdrawal, which I am not able to due to wagering requirements. This is completely a jungle in terms of what you need to do to meet them, but I want to withdraw from my deposit. I am told to meet the wagering requirement of x31, but to my knowledge I havent got a bonus for blackjack which is the only game I play. I sounds completely to me, if I add 1000 euros and wim some, but have to spend x31 of slots? I might as well be playing for free, as I could never win anything.
I understand from the UK gambling authority that:
'Players must not be made to meet wagering requirements before they can withdraw money from their deposit balance.'
So from my understanding this should be possible to do from my deposit. I assume you apply the same rules as Casimba told me that they adhere to the rules from both authorities.
I hope you will be able to clarify and help me in this matter.
I hope to hear from you soon and please dont hesitate to contact me with any questions you might have.
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Casimba - Withholding withdrawals due to wagering
Posted by JMA
August 16, 2021
JMA consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
August 16, 2021