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Casimba - Withholding withdrawals due to wagering

Ruling

Found for the Casino - Unless explicitly stated otherwise, bonus restrictions apply to funds deposited to trigger the bonus.

Read our Casimba Casino Review.

Player's Complaint

I have deposited an amount and been playing Blackjack at Casimba.

I wish to make a withdrawal, which I am not able to due to wagering requirements. This is completely a jungle in terms of what you need to do to meet them, but I want to withdraw from my deposit. I am told to meet the wagering requirement of x31, but to my knowledge I havent got a bonus for blackjack which is the only game I play. I sounds completely to me, if I add 1000 euros and wim some, but have to spend x31 of slots? I might as well be playing for free, as I could never win anything.

I understand from the UK gambling authority that:

'Players must not be made to meet wagering requirements before they can withdraw money from their deposit balance.'

https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/fair-and-transparent-terms-and-practices#restrictions-on-withdrawing-deposit-and-deposit-winnings

So from my understanding this should be possible to do from my deposit. I assume you apply the same rules as Casimba told me that they adhere to the rules from both authorities.

I hope you will be able to clarify and help me in this matter.

I hope to hear from you soon and please dont hesitate to contact me with any questions you might have.

Kind regards

Read the casino review

3 Responses

User icon
thepogg
August 17, 2021

Hi JMA - welcome to ThePOGG.com.

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

https://thepogg.com/terms-of-use-for-dispute-resolution-service/

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

UKGC rules only apply to players resident in the UK. If you have accepted a bonus you would need to comply with the terms and conditions associated with that bonus before you would be allowed to withdraw.

Thanks,

ThePOGG

User icon
JMA
August 18, 2021

Thanks for your answer - so in short I need to adhere to the wagering requirements.

User icon
thepogg
August 22, 2021

Hi JMA,

Yes.

ThePOGG

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Agreement

JMA consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casimba
  • United Kingdom Gambling Commission
  • Malta Gaming Authority
  • Curacao
  • Imperium Network Solutions Limited

August 16, 2021

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.