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Casino 1 Club – Big mistake

Ruling

Found for the Player - Maximum bet terms being applied outside of bonuses would appear to contravene relevant consumer protection laws.

Read our Casino 1 Club Review.

Player's Complaint

I am very disappointed with the above company, I played fairly through their bonus and won over 1001 euro's I withdrew 500. I sent all the paperwork required but now I have been told that I cannot have the money and the sum of 56.67 have been returned to my account. I have been told that I that bet too high but this isn't so. I am absolutely fuming.Can you help?

Read the casino review

1 Response

ThePOGG
May 10, 2019

Hi scorpio50 - welcome to ThePOGG.com!

Unfortunately there's nothing we can do to help you in this situation.

Firstly, as a UK citizen you should only be playing with operators that hold a UKGC license. Casino1Club do not hold a UKGC license and as such are breaking UK law by accepting your play.

Secondly, Casino 1 Club carry the following term:

"We reserve the right to withhold any withdrawals and/or confiscate all winnings and bonuses for irregular play.

"Irregular play" includes, inter alia:
Placing total bets equal to or greater than 30% of the value of the deposit currently in play."

Outside of bonus play, the guidance we have received from the MCCAA is that this term would not be considered valid under EU consumer law. However having discussed this issue on many occasions with the Game Tech Group I can state with certainty that they will not alter their practices.

Sorry we cannot be of further help!

ThePOGG

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Agreement

scorpio50 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino 1 Club
  • Curacao eGaming
  • Game Tech Group N.V.

May 9, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.