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Casino 1 Club - Declined withdrawal

Ruling

Found for the Casino - This player has violated the maximum allowed bet term that is associated with all bonuses. As such there is nothing we can do to help them.

Read our Casino 1 Club Review.

Player's Complaint

Hi

I need your help! So I deposited 20 euros to Casino1 and wanted to use 100% bonus but could not because I managed to do few spins before I got hold of chat help to request the bonus. I was declined the bonus and I was cool with it because it was my mistake. But then some time later the live chat representative wrote to me in the chat and said that they I can give you 10 euros to your account if you want. I said yeah sure and got the 10 euros right away and that was it. No one told that regular bonus terms and rules apply. The wagering on that 10 euros was more than 800 euros and It took me many hours to wager it. Once wagering was fulfilled and I had 728 euros on my account I decided to withdraw. After sending them all required documents I got an email that said that my withdrawal is declined due to placing single bets equal to or grater than 30% from the value of the bonus credited to the player account.I really don`t know if I made any bets bigger that 2-3 euros because as I said it was hours and hours of gambling. As i see it if I would have chosen the bonus myself then I would have known witch bonus I`m getting and what rules apply but if an live chat representative is offering me extra 10 euros to my account he or she should tell me that its a 10 euro bonus where usual bonus rules and terms apply. At the moment it seems like the live chat representatives are couched to push on bonus money without informing the clients so later on they can easily decline the withdrawal and that is called a scam as far as I know it.

Read the casino review

1 Responses

ThePOGG
October 8, 2018

Hi NapikO - welcome to ThePOGG.com!

Unfortunately there is nothing we can do to help you with this issue. The maximum bet term in question is contained within the 'General Bonus Terms and Conditions', not promotion specific terms and conditions. Where you accept any bonus at any online casino this is always subject to general bonus terms and condition unless specifically overruled by bonus specific terms.

Sorry we could not be of more help!

ThePOGG

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October 8, 2018

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.