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Casino Atlanta - Blocked account

Ruling

Found for the Casino - Casino Atlanta are a private business and have the right to decline any player's custom for any reason that is not discriminatory.

Player's Complaint

Hello, I am sent documents to verify your account. More than 12 days, I expect an answer, but no one answered. Today, without any reason, my account was blocked. I even did not win anything, just want to pass the verification and start the game already verify account.

Here's the letter:

We would like to inform that our Security Department after deep verification procedure refuse to verify user account.

According to that final decision user account will be closed within 12hours.

I honestly do not understand what's the problem?

Help me if possible ...

Since you do not have a casino Atlanta, I sent a complaint to Otobet, because it is the same people and projects.

Email: [EDIT]

Read the casino review

2 Responses

User icon
ThePOGG
June 9, 2016

Hi tealiblatn - welcome to ThePOGG.com!

Before I contact the operator I need you to confirm that there is money being contested here? If there's no funds in your account that have not been returned there's nothing we can do to help you. CasinoAtlanta are a private business and as a private business have the right to decline service to any person for any reason that is non-discriminatory.

If there are un-returned funds in your account then there's grounds to go forward with your complaint.

Thanks,

ThePOGG

User icon
ThePOGG
June 10, 2016

Hi tealiblatn,

I appreciate your frustration, but the simple facts are that if there's no money being contested there's nothing we can do to help you. Casino Atlanta are within their rights - even if they accept players from your country - to refuse you custom for any reason they like that doesn't involve your race, religion, gender or sexuality.

Further to this, this group have a very negative reputation and is about to be included on our Blacklist for running pirated Novomatic slots games. Putting everything else aside, you should avoid this operator for this reason alone.

Thanks,

ThePOGG

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tealiblatn consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

June 9, 2016

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