Casino Baba - A complaint about Casinobaba
Resolved - The terms and conditions at Casino Baba did not explain that only wagers with deposited funds would contribute to the bonus wagering requirements. As the player lost their deposit fairly quickly the remaining wagers with bonus funds were not counted.
Give that the casino terms did not cover this and the casino staff failed to explain this clearly, the player's funds were returned despite the bonus having expired.
The time has come for me to submit a formal complaint here. It is about this casino:
In my email I forwarded you the last message I sent them; it includes all the relevant information on it, as well as the summarized issue.
Currently I haven't heard anything from them in a week. Their live chat keeps telling me "they'll talk to their IT and get back to me", with nothing happening from it.
In short, I got ~4300 euros there, I rolled over all bonus requirements, their cashier is malfunctioning, they're stalling me.
My username there is [EDIT].
I will gladly provide any additional info, screenshots, and everything else you think of and ask of me.
the casino review
Leave a Reply
You must be
to post a comment.