Casino Bordeaux - Bonus Applied without Consent and Winnings Withheld
Found for the Casino - This player has exceeded the maximum allowed bet while playing with a bonus. As such there's nothing we can do to help them.
Read our Casino Bordeaux Review.
On 16th Nov 2016 I made four deposits to Casinobordeaux. These were made in GBP and converted to EUR by the casino. My deposits were £50,£50,£75 and £125. These show in my account history as EUR 56.85, 56.85, 85.27 and 142.12.
After playing some table games, my account balance now shows EUR 315.11 but the casino won't let me withdraw it as they say I accepted a bonus of 30% on the £125 deposit and must now wager EUR 5323 at a rate of 10% on all games apart from slots (100%).
My position is that I didn't receive any notification that a bonus would be applied (I would have rejected it if I had). There were no pop-ups on the site either at the time of deposit or after, and my account balance did not lead me to believe that a bonus had been applied.
My account history does not show any details of a bonus being applied.
I feel that this is an attempt to prevent my withdrawal by stealthily applying a small bonus that would not be immediately obvious in my account balance, and which is then attached to un-achievable wagering requirements.
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