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Casino Bordeaux - Withdrawal ignored

Ruling

Declined - We do not contest losses based on lack of license. You need to ensure you're playing with a fully licensed operator before you play.

Read our Casino Bordeaux Review.

Player's Complaint

Hello I deposited quite a few times and then manage to make a withdrawal of 600 euros after wagering the funds. I heard nothing and kept contacting the casino to ask why I had not received an email asking for verification documents. I was just told on chat that finance would contact me when they needed it yet they never did. I cancelled the withdrawal and then made another for 400 euros and was still ignored I then did one for 200 euros and again was ignored and the account was then blocked. I have tried to contact them to ask for all my deposits back and again I have just been ignored. I tried to dispute the payments but because it was on my credit card that I made the deposits they said they can not dispute them. I also have now found out they are blacklisted on most sites and do not hold a U.K. licence.

Read the casino review

2 Responses

ThePOGG
April 26, 2019

Hi cherylan36 - welcome to ThePOGG.com!

Unfortunately if you have chosen to play with and subsequently lost your funds there is nothing we can do to help you. Had you approached us before playing we would have contacted the operator to try and speed the withdrawal process up, but where you choose to gamble you expect to be paid the wins, so you have to accept the losses.

Sorry we cannot be of further help.

ThePOGG

ThePOGG
April 26, 2019

Hi cherylan36,

Thanks for your email but as I've already said there's nothing we can do to help you.

We do not contest losses based on lack of license. It is the responsibility of the UKGC to ensure unlicensed operators do not access the UK market. Where the regulator cannot enforce this rule the operators flouting it are not going to agree to abide by it because we ask them to.

Alongside this, we can only help you where you have an active balance. Not in situations where you have already played down your funds.

ThePOGG

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Agreement

cherylan36 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Bordeaux
  • Curacao eGaming
  • Game Tech Group N.V.

April 26, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.