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Casino Buck - verification documentation

Ruling

Resolved - Both the submitting complainant and Casino Buck have informed us that this issue has been resolved and the player has received their funds.

Read our Casino Buck Review.

Player's Complaint

Hello.

This casino is canceling my $ 134 payout. The casino accepted the identity documents and the method of deposit. The documents confirming the address, the casino refuses to accept. The casino accepts neither a bank statement nor a paid bank account. Pointing out that they need a bank statement in Latin! In my country, the national language is Russian or Belarusian, not Latin. All our documents are in the national language and not in Latin, including bank statements and utility bills.

In the national language.

In addition, my account is verified in their sister casino gslot.com, as well as in many casinos in their H1 group.

Please help me solve the issue. I am ready to deliver all documents. Thanks.

Read the casino review

3 Responses

ThePOGG
April 7, 2021

Hi dolphin777 - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

dolphin777
April 7, 2021

Good day ThePOGG.

After many attempts at explanations and waiting, my address was accepted and the withdrawal was made.

Thank you for your participation.

ThePOGG
April 11, 2021

Hi dolphin777,

Thanks for letting us know - it is appreciated :)

ThePOGG

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Agreement

dolphin777 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Buck
  • Malta Gaming Authority
  • N1 Interactive Ltd

April 7, 2021

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.