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Casino Chan - my money confiscated

Ruling

Found for the Casino - This player has exceeded the maximum allowed bet term while playing with a bonus. As such there is nothing we can do to help them.

Read our Casino Chan Review.

Player's Complaint

i had deposited $100 AUD received a bonus of $50 AUD i played through the wager required played by the rules never bet more then the $5 max bet allowed with an active bonus, went to withdraw and upload documents everything was fine then while playing a game with funds i left in my account all of a sudden it was all gone including whati was in the process of withdrawing totla withdraw was $2500 AUD the casino deleted all my bet history declined all of my documents i uploaded saying needed better quality which i promise is a load of crap and have said i was in breach of t&c by betting higher then the allowed bet with an active bonus so they confiscated my funds i know for certain i never went over the allowed bet with the active bonus i even went into live chat asking if there was a max bet allowed they said yes so i never went over it

Read the casino review

4 Responses

User icon
ThePOGG
May 3, 2020

Hi guja85 - welcome to ThePOGG.com

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
May 22, 2020

Hi guja85,

I've reviewed your play history with Casino Chan. On the 1st of May at 07:59:22 server time you deposited $100 AUD and received a bonus of $50 AUD. This was your second deposit bonus and came with a wagering of 40xbonus ($2000 AUD).

You then started wagering on Aztec Gold Megaways, Sticky Bandits and Spinions. At 08:55:24 server time, having completed $1691.80 AUD of your $2000 AUD wagering requirement, you switched to Majestic Megaways and started playing the bonus buy bet at $45. These bets were in excess of the $5 maximum allowed bet while you have an active bonus. As such you have violated bonus terms and conditions and the operator are within their rights to reset both parties to starting conditions.

Sorry we cannot be of further help.

ThePOGG

User icon
guja85
May 24, 2020

well this is bullshit as when i purchased the $45 bonus the bet in the bonus was still under the $5 max allowed bet

User icon
ThePOGG
May 27, 2020

Hi guja85,

When you bet $45 to receive the bonus feature (a single click, $45 risked on the outcome of the bonus feature), your bet exceeded the maximum allowed by the bonus you accepted.

ThePOGG

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Agreement

guja85 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Chan
  • Curacao eGaming
  • Direx N.V.

May 3, 2020

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