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Casino Classic - Withdrawal Issue

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Casino Classic Review.

Player's Complaint

I am trying to withdraw my winnings. I have passed the 48 hour reversal period, but my withdrawal is still pending. Live Support has told me to contact Risk Management, and so far they have only confirmed that thee correct department has my emails but I still have not heard back from anyone. This is now looking more like a scam to make me play out my winnings!

Read the casino review

4 Responses

User icon
thepogg
July 24, 2021

Hi digntht - welcome to ThePOGG.com!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 7th of August let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
thepogg
August 8, 2021

Hi digntht,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
thepogg
August 14, 2021

Hi digntht,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
August 21, 2021

Hi digntht,

If we haven't heard from you by Friday the 3rd of September I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

digntht consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Classic
  • United Kingdom Gambling Commission
  • Malta Gaming Authority
  • Apollo Entertainment Limited

July 21, 2021

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