Casino Classic - Withdrawal Issue
Ruling
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
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Player's Complaint
I am trying to withdraw my winnings. I have passed the 48 hour reversal period, but my withdrawal is still pending. Live Support has told me to contact Risk Management, and so far they have only confirmed that thee correct department has my emails but I still have not heard back from anyone. This is now looking more like a scam to make me play out my winnings!
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Hi digntht - welcome to ThePOGG.com!
With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 7th of August let us know and I'll contact the operator on your behalf.
Thanks,
ThePOGG