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Casino Club - gambling addiction

Ruling

Found for the Operator - While we understand losing is frustrating, there would need to be reasonable grounds to expect an operator to prevent you from playing before a refund of losses would be appropriate.

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Player's Complaint

Hello, my name is [EDIT], 58 years old from Duisburg. I play online casinos often and with little success. I have already had a cure and have now been free of gaming for 3 years. Unfortunately, I have now had a relapse and have lost my entire wages, I am not in able to pay one of my bills. Due to my pathological gambling addiction, I am still in bankruptcy which will be over in the summer. My question is, is there a way that you can please support me so that I can at least pay my bills and buy groceries.. I remain with kind regards, [EDIT]. There are more than one Casinos

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1 Responses

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thepogg
January 7, 2024

Hi Kati09 - welcome to ThePOGG.com!

As explained in our email to you, before we could act to recover money for you, there would need to be reasonable grounds to believe that the operator had failed to meet the standards required by their license. Simply being unhappy that you've lost would not be grounds for us to require an operator to make a refund.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 18k gambling operator websites for between 24 hours and 5 years.

You can also find information on the various support agencies available to support you in your country in our Responsible Gambling Directory.

Thanks,

ThePOGG

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Agreement

Kati09 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Club
  • Malta Gaming Authority
  • Martingale Malta 2 Limited

January 5, 2024

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