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Casino.com - Not paying winnings

Ruling

Found for the Casino - Casino.com have provided sufficient evidence to demonstrate that this player's account is unnaturally associated with other player accounts.

Read our Casino.com Review.

Player's Complaint

I did an account to Casino.com at 22.03.2020 and played welcome bonus. I played Lady Godiva mostly with 5 euro bet. I won 2813€ after wagering and did withdrawal.

I uploaded documents to casino but they locked down my account. They asked alot more documents and I sent all what they asked. Then they had to call me and do phone verification, and I did. I got email that says my accountwill be opened now, but its not opened, they lied. Now I'm still locked down and my money are in Casino.

Read the casino review

2 Responses

User icon
ThePOGG
April 14, 2020

Hi casinorosvot - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
May 15, 2020

Casino.com have provided sufficient evidence to demonstrate that this account is unnaturally associated with other accounts in breach of terms and conditions. As such we will take no further part in the representation of this player's claim.

No further posts will be approved on this thread.

ThePOGG

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Agreement

casinorosvot consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino.com
  • Gibraltar Gambling Commission
  • United Kingdom Gambling Commission
  • ONISAC Ltd

April 14, 2020

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