Casino Cruise - dispute
Found for the Casino - This player has failed to restrict their bet to the agreed maximum with a bonus. As such there's no grounds for us to require Casino Cruise to pay.
Read our Casino Cruise Review.
Fri 17/02/2017 11:57
To: [email protected];
I am making a formal complaint.
The reasons for my complaint are as followed.
On 17/2/2017 I opened an account with yourselves. I deposited £30 and took up the option of accepting your welcome bonus which gave me a further £30 bonus so I had £60 to play with. I had to wager £1200 before I could withdraw any money. I proceeded to play slots and before I knew it I had accumulated around £700 I checked to see how much left I had to wager and it was around £700 left. I made my bet £10 a spin to try and get the wagering amount down quicker, I was not winning on this amount so I changed it back to Â£5 a spin. During these £5 spins I won £5000 which took my winnings to around £5700 I then looked again at my wagering requirements and I had around £7 left to wager so I made 2 more spins of £5 to clear the wager. I proceeded to withdraw 3 amounts £1900, £1900 and £1700 totalling £5500.
I then received an email asking for 3 methods of proof of identification which I gave straight away.
I've now received an email saying my money has been removed and my deposit returned due to me wagering 41 x £10 bets during my bonus period. I was unaware there was a maximum or minimum wager. It never once told me the wagered amount was too much for the bonus period while I was playing. And the £5500 I did win was wagered on a legitimate £5 bet.
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