Casino Cruise - lacks responsible gaming policy
Found for the Casino - The player did not make clear to Casino Cruise that they were closing their account due to problem gambling issues. As such the operator cannot be held accountable for applying Responsible Gambling policies.
Read our Casino Cruise Review.
I have a problem with casino cruise and they are not giving in on my complaint. I have openend an account there, but since I lost too much I wanted it closed. So they did. But a few weeks later they easily opened my account without a waiting period!!! And they did it twice! And there it went wrong cause I have problems with gambling. I had played a lot of casinos and there was no one who just openend your account immediately, their is always a waiting time. Then I checked their terms and it is also in their own terms a waiting period for 7 days, but they don't apply. It is even in the MGA law. Then I checked them out and I saw the own Spinit as well. I have asked to close my account permanent there in December of which I have proof. I also set gambling limits over there. In the casino cruise terms is says they implement those restrictions of the other casinos's of their brand. Which they don't!!!
I feel they owe me back my money since they breach their own terms twice, about the 7 waiting days and about their limits in other casino's.
They don't act responsible by immediately open a players account, when they checked some things they could have know I have problems with gambling.
They violate the regulator rules as well.
The mails with the articles I have sent to them, I mail to you.
I'll hope you can help me!
the casino review
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