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Casino Cruise - No email no communication regarding withdrawal

Ruling

Resolved - Both the submitting complainant and Casino Cruise have informed us that this issue has been resolved and the player has received their funds.

Read our Casino Cruise Review.

Player's Complaint

initiated a withdrawal around the 19th march, asked for documents and ID, sent april 19th, still no news nothing, chased a few times on live chat same response and run around.

Read the casino review

7 Responses

User icon
ThePOGG
May 14, 2020

Hi jellibear - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
May 22, 2020

Hi jellibear,

Casino Cruise are waiting on you submitting a copy of the front and back of the card you used for payment. Once you've done this let us know and we'll follow-up with the operator on your behalf.

Thanks,

ThePOGG

User icon
jellibear
May 23, 2020

sent on 20th may awaiting reply

User icon
jellibear
May 28, 2020

still nothing 8 days later!

User icon
ThePOGG
May 29, 2020

Hi jellibear,

Casino Cruise have informed us that your withdrawal has been processed. We would appreciate it if you could confirm when you receive your funds.

Thanks,

ThePOGG

User icon
jellibear
May 29, 2020

at long last the withdrawal has been recieved

thanks thepogg!

User icon
ThePOGG
June 2, 2020

Hi jellibear,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

jellibear consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Cruise
  • Malta Gaming Authority
  • Curacao eGaming
  • United Kingdom Gambling Commission
  • Genesis Global Limited

May 14, 2020

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