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Casino Cruise - no payment

Ruling

Found for the Casino - Casino Cruise have provide enough evidence to demonstrate that this individual is highly likely engaged in the operation of multiple accounts under names other than their own. This is a clear violation of terms and conditions and ThePOGG.com will take no further part in the representation of this individual.

Read our Casino Cruise Review.

Player's Complaint

The casino has not paid me yet and it has been a while.

Read the casino review

2 Responses

User icon
ThePOGG
May 15, 2017

Hi sprintpelt2 - welcome to ThePOGG.com!

I'm afraid we're going to need a lot more information about your issue before we can move forward. When did you make this withdrawal? Was their a bonus associated with the play? Have you spoken to the operator about this issue? If so what have you been told? What withdrawal method were you using?

Thanks,

ThePOGG

User icon
sprintpelt2
May 20, 2017

Yes, I deposited 50 and got 100 bonus. Then won 2000 and they confiscated it and returned 50 in my account and I got this message. Dear Jacob, We hope this email finds you well. We regret to inform you that your winnings have been removed due to a breach of our Terms and Conditions during your game play. We invite you to read our terms and conditions in our website, under Help - Rules: hxxps://www.casinocruise.com/ We also invite you to read our bonus's terms and conditions: hxxps://www.casinocruise.com/en/Promotions/TermsConditions/signupbonus/5 Feel free to contact us at any time for any question that you might have. Our Casino Hosts will be more than glad to assist. Sincerely, Security Team CasinoCruise Support support[@]casinocruise.com Your account was found involved in a collusive and fraud activity and therefore not legitimate winnings were removed. Your initial deposits were returned to your account. We request that you initiate a withdrawal request for the remaining funds and inform us once done.

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Agreement

sprintpelt2 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

May 15, 2017

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