Resolved - Due to the security sensitive nature of this complaint we cannot detail the precise issues. The player's deposits have been returned to them.
Read our Casino Cruise Review.
Dear pogg and Casino Cruise..
I have been playing at Casino Cruise for nearly a year naw. I know most of the host, staff and manager there. Very friendly. I have lost about 138k since joining Casino Cruise. I have not had much obstacles apart from time to time the slow withdraw process and at first had my account blocked several times. I can go in to all that but might delay things and make things more complicated.
From the 19th march 2017 luck finally came and like any good smart player out there will be thinking about how to redeem his winnings..
I have had several email from Casino Cruise from the 19th that they are trying there upmost to get my withdraw limit raised by finance as my balance is quiet high,i have all emails if need be,very clear..
Currently this is my weekly withdraw limit..
Email sent to me 31/03/17 when my balance was 64k..
Following our telephone conversation I would like to clear a few points.
The normal amount of withdrawal to clients is 5,500 euro per week.
In your case we have increased the amount and as of now its £13,300 (15,600 euros !) that is 3 times the amount sent to any other player.
As I explained to you yesterday, I have emailed upper Management and asked them to increase the withdraw able amount it in lieu of your current balance and the aggressive way you are playing of late.
I should get a reply after the weekend.
I wish you all the best [EDIT]
This was an email i got when my balance was at 64k. I have since to date have a healthy balacne of 102k and 17 pending withdraws of £1900.
14 of my withdraws from the 19th have been sent to me but am still waiting for 4 withdraws to still arrive in my bank account. So in 18 days i have received 10 withdraws of 1900..
The first batch that came to me did how ever work out to be £13300 as promised by [EDIT] but ever since the withdraw have not met my agreement with Casino Cruise.
I feel since I earned a healthy balance of over 100k the tone and the way am spoken to and dealt with have changed dramatically, I feel I was only born yesterday with Casino Cruise but I have been with them for nearly a year receiving prince like hospitality pampering be with the best of words and kindness..
But things changed for me lately as a got a sudden surprised email from Casino Cruise which am still scratching my head to this day as no one has kindly explained..
this is the email below sent to me on the 5th april 2017 at the time my balance was 117k with about 14 pending withdraw..
Further to our telephone conversation I have been in touch with the Risk dpt.
They have decided to free 2 withdrawals to you as a show of good faith and the Casino’s overall appreciation of your gaming with us.
I would like to emphasize that all players with over £100k withdrawal go through this process.
We are hoping to finish the review as soon as possible.
Feel free to contact me.
Risk department??? decided to free 2 withdraws? all players over 100k withdraw go through this process??? the only conversation I have with [EDIT] is to raise my weekly limit.
I am a genuine top vip player (so they tell me at Casino Cruise) I have 100's of email to prove this, why should the risk department get involved with a vip player who is very well known to them through out my time here?? Why on earth will they now say 2 of my rightly owed money which I earned and has never to this day been disputed be given to to me as good faith??
What process am I going through when I have not even yet withdrawn 100k, yes I have a balance of 102k or 117k when I got in touch with askgamblers but I have not withdrawn 100k. I have 17 pending withdraw and 4 yet to arrive?? I have since received £64k with Casino Cruise breaking several mutual consent, but an awful more of my winning is still remaining which is lawfully mine..
I ask you pogg with the most kind words any player out there can give, I also thank you from my heart for your intervention in this matter and hope you can help me see the smooth transfer of my funds to my account as promised by Casino Cruise at current level of £13300 per week hoping it will go up as Casino Cruise have said they will try to lift my limit ..
Once again thankyou pogg.
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Casino Cruise - payment problems
Posted by Repent123
May 3, 2017
Repent123 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
May 3, 2017