– your source for reliable information about online gambling.

  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
Aweber logo
[X] Close this form and return to site
Close geo
Turn geolocation on
Locale settings

Currently viewing:

English in United States

Casino Cruise - Unfair confiscating of winings


Resolved - Casino Cruise have acknowledged that their team made a mistake in this instance and have paid the player in full.

Read our Casino Cruise Review.

Player's Complaint

I played with a bonus at casino cruise and won about 1400 euros with the game jack and the beanstalk. I know how bonus work and the max bet was 5 euros. I am from switzerland and the local money is swiss franc. Conversion is 1.20 chf is about 1 euro. All the games are in euros. I did bet 5 euros maximum but they confiscated my win because they said that my bets were higher than 5 chf. That means i had to guess the change conversion for every bet! I even provided them a screenshot of my win and they said you dont see any username on it... They are trying to find excuses to not pay me.

Read the casino review

2 Responses

User icon
October 28, 2016

Hi angi1993 - welcome to!

Before we can do anything to help you I need you to provide us with the username and email address you use at Casino Cruise. Once I have those I'll contact the operator.



User icon
November 6, 2016

Hi angi1993,

I've spoken with Casino Cruise about this issue. They inform me that their review team agree that you should have been paid and that the payment was issued on the 2nd of November. Can you confirm receipt?



Leave a Reply

You must be logged in to post a comment.


angi1993 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

October 28, 2016

United States country flag