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Casino Cruise - Unfair confiscating of winings

Ruling

Resolved - Casino Cruise have acknowledged that their team made a mistake in this instance and have paid the player in full.

Read our Casino Cruise Review.

Player's Complaint

I played with a bonus at casino cruise and won about 1400 euros with the game jack and the beanstalk. I know how bonus work and the max bet was 5 euros. I am from switzerland and the local money is swiss franc. Conversion is 1.20 chf is about 1 euro. All the games are in euros. I did bet 5 euros maximum but they confiscated my win because they said that my bets were higher than 5 chf. That means i had to guess the change conversion for every bet! I even provided them a screenshot of my win and they said you dont see any username on it... They are trying to find excuses to not pay me.

Read the casino review

2 Responses

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ThePOGG
October 28, 2016

Hi angi1993 - welcome to ThePOGG.com!

Before we can do anything to help you I need you to provide us with the username and email address you use at Casino Cruise. Once I have those I'll contact the operator.

Thanks,

ThePOGG

User icon
ThePOGG
November 6, 2016

Hi angi1993,

I've spoken with Casino Cruise about this issue. They inform me that their review team agree that you should have been paid and that the payment was issued on the 2nd of November. Can you confirm receipt?

Thanks,

ThePOGG

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angi1993 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

October 28, 2016

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