Casino Cruise - Withdrawal Not Processed

Ruling

Resolved - Casino Cruise have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Casino Cruise Review.

Player's Complaint

I believe I signed up to Casino Cruise at the end of October 2020. I played Jammin Jars with my own funds and the bonus I was granted.

I stuck within ther terms of the site and still have not had my winnings.

They asked for all sorts of verification which I sent to them and they confirmed they received it. I dont know what the hold up is but I have sent numerous emails to them and I just keep getting the same copied and pasted message back. 5 months later and I still havent received my funds.

Please can you help me get my winnings.

Read the casino review

5 Responses

ThePOGG

April 1, 2021

Hi mitzymoo77 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

mitzymoo77

April 13, 2021

Hi, is there an update on this?

thepogg

May 2, 2021

Hi mitzymoo77,

Our understanding is that your account has been re-opened and you are free to withdraw. Please check and confirm.

Thanks,

ThePOGG

thepogg

May 8, 2021

Hi mitzymoo77,

Have you managed to access your account?

Thanks,

ThePOGG

thepogg

May 15, 2021

Hi mitzymoo77,

If we haven't heard from you by Friday the 28th of May I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG