Casino Estrella - Casino believe that I used fraudulent methods

Ruling

Unresolved - While the operator has failed to provide evidence to support their case, we have significant concerns about this player and multiple others.

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Player's Complaint

Hello, November 25th I couldn't log in to my account. When I contacted support, I was informed that my account was sent for additional verification. After verification, I received a message that my account was blocked. Casino believe that I used fraudulent methods or methods to gain an unfair advantage in the casino.

I sure that this decision is wrong. I disagree with the result of the audit. I have carefully reviewed the rules and conditions of use of Estrella casino. I understand that they can conduct additional verification of my account. In the rules, I did not find information about the reasons for the check, as well as about the consequences of the check. I have several questions that the casino does not answer me.

May I find out the reason for the additional check?

Why was my account blocked? Casino points out 5.1.13, but I don't understand what exactly caused the blocking?

When do I get the money on my e-wallet Skrill? I have $393 in my account. I did not violate the rules of the casino and look forward to returning my winnings.

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