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Casino Gods - holding money

Ruling

Resolved - Both the submitting complainant and Casino Gods have informed us that this issue has been resolved and the player has received their funds.

Read our Casino Gods Review.

Player's Complaint

I deposited 200€ to Casino Gods 7.5.2020 and won a total of 7501 €. I withdrew 7501 € instantly the same day. I got asked for documents straight after and I sent them asap. I didn't hear anything from Casino Gods until 12.5.2020 they locked my account and sent me email that I need to submit documents to them again without saying what was wrong with previous ones. I sent them new documents 12.5.2020 and haven't heard anything from them since.

Read the casino review

7 Responses

User icon
ThePOGG
May 15, 2020

Hi jmba163 - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 29th of May let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
Jmba163
May 28, 2020

Hello, so its 29.5.2020 and I still haven't gotten any response from them about my money since 12.5.2020.

User icon
ThePOGG
June 5, 2020

HI Jmba163,

Casino Gods inform us that you have now been paid. Can you confirm receipt of your funds?

Thanks,

ThePOGG

User icon
Jmba163
June 8, 2020

They have processed all my withdrawals now and I have gotten 6000 / 7,5k and I will get rest of it this week.

User icon
ThePOGG
June 9, 2020

Hi Jmba163,

We'll hold this complaint open until you have received your full balance.

Please update us when you have received your final payment.

Thanks,

ThePOGG

User icon
Jmba163
June 10, 2020

I have received full balance now. :)

User icon
ThePOGG
June 11, 2020

Hi Jmba163,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

Jmba163 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Gods
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Genesis Global Limited

May 15, 2020

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