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Casino Gods – non-payment

Ruling

Found for the Casino - Casino Gods have provided sufficient evidence to demonstrate that this player's account is unnaturally associated with other player accounts.

Read our Casino Gods Review.

Player's Complaint

Hello, Casinogodz blocked my account and blame me broke their terms&conditions 12 and 14:

12. COLLUSION, CHEATING, FRAUD AND CRIMINAL ACTIVITY

12.1. The following activities are not allowed and constitute a material breach of the Terms:

12.1.1. Sharing account credentials or joint use with other players or entities and Colluding with other third parties;

12.1.2. Using unfair advantage or influence (commonly known as cheating), including the exploitation of a fault, loophole or error in our software, the use of automated players (sometimes known as 'bots'); or the exploitation of an 'error';

12.1.3. Undertaking fraudulent activities to your advantage, including the use of a stolen, cloned or otherwise unauthorized credit or debit card, as a source of funds;

12.1.4. Taking part in any criminal activities including money laundering and any offence with criminal repercussions.

12.1.5. Transferring of funds from one player account to another.

12.2. We will take all reasonable steps to prevent such activities; detect them and the relevant players; and deal with the relevant players appropriately. We will not be liable for any loss or damage which you or any other player may incur as a result of collusive, fraudulent or otherwise illegal activity, or cheating, and we will terminate the relationship with the player, in which we have registered a dispute with.

12.3. If you suspect a person is colluding, cheating or undertaking a fraudulent activity, please report it to us by e-mailing [email protected]

12.4. We reserve the right to inform relevant authorities, other online gaming or gambling operators, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of your identity and of any suspected unlawful, fraudulent or improper activity, and you agree to cooperate fully with us to investigate any such activity.

12.5. Deposits made into Your Account should be commensurate with intended game play. If there is a suspicion of abuse, (e.g. when a deposited amount is not used for an appropriate level of game play and the player requests a withdrawal in relation to that deposited amount; or where the Company suspects that the Player is abusing exchange rate fluctuations), we reserve the right to cancel the respective deposit/s in part or in full, to retract any costs that may have resulted in conjunction therewith and to close your Account indefinitely. In such instances, we further reserve the right to request and obtain satisfactory proof of deposit and additional copies of personal identification prior to processing any withdrawal request, and the processing of such a request shall be entirely at our discretion.

14. CLOSURE AND TERMINATION BY US

14.1. It is company policy in the interests of security and in accordance with Maltese legislation, that if no transaction has been recorded on Your Account for thirty months (an "Inactive Account"), we shall remit the balance in that account to you. If you cannot be satisfactorily located any funds in that account will be handed over to the Malta Gaming Authority. Thus, the funds are available to the player wishing to withdraw them. For UK players, once your Player Account has been deemed to be inactive , we will be entitled to charge you an administrative fee equivalent to 5% of your total account balance ("Administration Fee") The minimum deduction amount is $10 and the maximum amount deduction is $400. We will deduct the Administration Fee from your Player Account balance every 30 days from the moment your account has become inactive-that is, if you have not placed a wager or made a deposit in the last 12 months. You will be given 30 days written notice by e-mail of the fact that your account is about to become inactive and subjected to Administration Fees.

14.2. Your Inactive Account will be terminated with written notice (or attempted notice) using your contact details. In the event of any such termination by us, other than where such closure and termination is made pursuant to paragraph 11 (Collusion, Cheating, Fraud and Criminal Activity) or paragraph 18 (Breach of the Terms of Use) of these Terms, we will refund the balance of Your Account to you. If you cannot be located, the funds shall be remitted to the relevant gambling authority.

14.3. The company may refuse to open an account or may opt to close a players’ account which has already been opened at its own discretion. Notwithstanding this all contractual obligations already undertaken or entered into will be honoured. Where the company or the player decides to close an account the remaining real money funds shall be returned to the method of deposit originally used and an administration fee of 3% charged, with a minimum fee of $2.50 or equivalent in the players own currency.

14.4. In the event of any suspicious transaction/s, the company reserves the right to suspend or block a players’ account and withhold funds as may be required by law, or the competent Authority.

I played their deposit bonus and wagered 40x bonus amount as their website says before withdraw.

After i withdraw my money they blocked my account and after two weeks they send me email that i have broke the rules.

I asked their chat why they do like this and got no answer.

They didnt have any proofs because the proofs doesnt exist.

We can see i have depositted there with my own bank account and done wagering 40x bonus.

What we can do here?

Can you help me get my money?

I think if this is licensed casino they cant just do like this without any proofs?

Read the casino review

2 Responses

ThePOGG
Dec 15, 2019

Hi jerb808 - welcome to ThePOGG.com!

As we are the ADR for the Genesis Global Limited license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
Jan 03, 2020

Casino Gods have provided sufficient evidence to establish that this player's account is unnaturally associated with other player accounts. As such we will take no further part in the representation of this player's claim.

No further posts will be approved on this thread.

ThePOGG

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Agreement

jerb808 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Gods
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Genesis Global Limited

December 14, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.