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Casino Gods - Not verifying or paying

Ruling

Resolved - Both the submitting complainant and Casino Gods have informed us that this issue has been resolved and the player has received their funds.

Read our Casino Gods Review.

Player's Complaint

Dear pogg,

I signed up to casino gods about a month ago. My first withdrawal came through fine. I lost quite a bit and then managed to get a withdrawal for £1160. I was told I needed to send docs. I sent everything they asked for and said it would be no longer than 72 hours. I waited well over that and nothing happened. Every time I cintact them they just keep saying they will escalate it. I just want my account verified and paid out. Please help, thanks

Read the casino review

4 Responses

User icon
ThePOGG
May 8, 2020

Hi mofshel - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
mofshel
May 9, 2020

Thanks so much,

I ended up getting fed up waiting so reversed my withdrawal. I managed to get it up to £1800 odd so have requested a new withdrawal. I really dont want to lose it from them ignoring my withdrawal request.

Thankyou so much for trying to get it paid out for me.

User icon
mofshel
May 12, 2020

They have processed the withdrawal. Thought I would let you know. Thanks Pogg

User icon
ThePOGG
May 15, 2020

Hi mofshel,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

mofshel consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Gods
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Genesis Global Limited

May 8, 2020

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