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Casino Gods - Payment taking long

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Casino Gods Review.

Player's Complaint

Hi ThePogg

Had a 1550 EUR withdrawal from Casino Gods that I requested april 8. I asked for some updates through their contact form on april 12. april 15 they replied to me by email saying that sometimes things take long. i asked again for update by email april 20 but no reply.

I wish they pay already. Kindly talk with them.

Read the casino review

9 Responses

User icon
ThePOGG
April 24, 2021

Hi ernamabia - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
thepogg
May 8, 2021

Hi Ernamabia,

Casino Gods inform us that they are waiting on you providing the following documents:

- ID confirmation photo which is a picture of the account holder, holding his ID document and a note next to his face to allow for facial confirmation of the ID document. The ID must be the same used to verify his account. The note must say: "Only for use on Casino Gods account user id 10775170". Must be handwritten, not typed and in English, and must also show player's signature.

Please submit this and let us know when you have done so.

Thanks,

ThePOGG

User icon
ernamabia
May 17, 2021

Hello Sir,

Just an update that casinogods has not paid me yet.

User icon
thepogg
May 23, 2021

Hi ernamabia,

Have you provided the document detailed above?

Thanks,

ThePOGG

User icon
ernamabia
May 25, 2021

Hello Thepogg,

Yes I have emailed them the picture on May 4th on two of their email addresses. [email protected] and [email protected]

I can provide proof of this if they are trying to deny it.

User icon
thepogg
June 6, 2021

Hi ernamabia,

Please resend the documents this time CC'ing [email protected].

Thanks,

ThePOGG

User icon
thepogg
June 13, 2021

Hi ernamabia,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
June 19, 2021

Hi ernamabia,

If we haven't heard from you by Friday the 2nd of July I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

User icon
thepogg
June 19, 2021

Hi ernamabia,

If we haven't heard from you by Friday the 2nd of July I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Ernamabia consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Gods
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Genesis Global Limited

April 24, 2021

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