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Casino Gods - Refuses to Verify Account

Ruling

Resolved - Both the submitting complainant and Casino Gods have informed us that this issue has been resolved and the player has received their funds.

Read our Casino Gods Review.

Player's Complaint

I tried to verify my account and withdrawal winnings of $1,500. They have accepted my passport, proof of address and bank card but they won't accept my proof of payment because it's two separate documents. I would like to get the winnings $1,500.00 or a return of my deposits $1,625.00

Read the casino review

5 Responses

User icon
ThePOGG
March 23, 2020

Hi kitkat57 - welcome to ThePOGG.com!

Specifically what is the problem with your proof of payment?

Thanks,

ThePOGG

User icon
kitkat57
March 23, 2020

I received an email from the casino this morning stating that my account has been verified and also a text message stating my withdrawal is being processed and I'll receive the funds in 1 to 3 business days.

User icon
ThePOGG
March 24, 2020

Hi kitkat57,

That's great news. We will hold this complaint open until you have received your funds.

Thanks,

ThePOGG

User icon
kitkat57
March 24, 2020

I received the full payment this morning.

User icon
ThePOGG
March 27, 2020

Hi kitkat57,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

kitkat57 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Gods
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Genesis Global Limited

March 23, 2020

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