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Casino Gods - Refuses to Verify Account
Ruling
Resolved - Both the submitting complainant and Casino Gods have informed us that this issue has been resolved and the player has received their funds.
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Player's Complaint
I tried to verify my account and withdrawal winnings of $1,500. They have accepted my passport, proof of address and bank card but they won't accept my proof of payment because it's two separate documents. I would like to get the winnings $1,500.00 or a return of my deposits $1,625.00
5 Responses
I received an email from the casino this morning stating that my account has been verified and also a text message stating my withdrawal is being processed and I'll receive the funds in 1 to 3 business days.
Hi kitkat57,
That's great news. We will hold this complaint open until you have received your funds.
Thanks,
ThePOGG
I received the full payment this morning.
Hi kitkat57,
Thanks for letting us know - it is appreciated!
ThePOGG
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Agreement
kitkat57 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Casino Gods
- Malta Gaming Authority
- United Kingdom Gambling Commission
- Genesis Global Limited
March 23, 2020
Hi kitkat57 - welcome to ThePOGG.com!
Specifically what is the problem with your proof of payment?
Thanks,
ThePOGG