Casino Gods - WONT LET ME WITHDRAW

Ruling

Found for the Player - Despite our repeated efforts to contact Casino Gods to discuss this issue we have received no response whatsoever from the operator.

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Player's Complaint

ive been trying to withdraw my cash balance from casino gods casino for over a year!i had no problems with casino gods UNTILL i requested a withdraw of my legit legal cash balance.. i have a cash balance of $10,000 and they refuse to let me withdraw..i have done everything right and correct, and had sent all nessacary documents and IDs to casino gods..i have sent over 20 emails and have tryed to contact them many many times..they continue to ignore me and my emails and just reply to me with an automated email saying the same thing

"Hello, My name is [EDIT]. I'm very sorry to hear that and I understand how you feel. Let me have a look into it for you, please hold a moment. [EDIT] I can see that your withdrawal is still under review, and we have no updates yet, I apologize for the long wait. Rest assured that as soon as everything is ready we will inform you via email"..i still have all the emails ive sent dateing back over the past year or 2..and now that the casino has closed, its even harder to contact them..im ovvver fustrated and appalled at the service from casino gods.all i ask is for my cash balance to be withdrawn to my bank account..if you could please help me with this it would be awesome..

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5 Responses

thepogg

January 15, 2023

Hi red13porirua - welcome to ThePOGG.com!

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

red13porirua

January 16, 2023

ohhk..i just read some of your previous complaints with casino gods and seen u wer 99% succesfull..please try help..thanks heaaaps

thepogg

January 21, 2023

Date – 21/01/2023

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Thanks,

ThePOGG

thepogg

January 28, 2023

Date – 28/01/2023

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Thanks,

ThePOGG

thepogg

February 4, 2023

Hi red13porirua,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG