Casino Grand Bay - bonus
Ruling
Found for the Casino - This player accepted a bonus that carried a maximum win limit. The operator has appropriately enforced that win limit to the terms of the bonus.
Read our Casino Grand Bay Review.
Player's Complaint
Grand bay gave me a $10 bonus. I won a large amount of money. They said I couldn't withdraw more then 150.I went around and around with the casino. So I decided to continue to play with the winnings. Until I brought it down to 150. Then I withdrew it. On the 10 dollars I wont 3000.000 then played it through for days. I think all together I went through thousands. Then when I got down to 150.00 I won 1000.00. I was told the 150 was mine. That I could play it or withdraw it. I played it. I won 1000.00 . I withdrew it and now I am told I cant have it and its been denied because of a rule that I didn't deposit Enough to win it? Why would I deposit when I had so much money in the casino? Money I was told was mine. I have been playing at this casino since it fist opened with Micro gaming. I have never had such a problem collecting my winnings. They have gotten plenty of my money. Now I can't get any winnings from them. I want my 1000.00. Also the casino has no playback available so neither I or anyone else can check the validity of my claims. They also have a disconnected phone # and I cant reach them. They don't answer any emails. Please help me.
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Hi Bonniesb - welcome to ThePOGG.com!
Before we go any further, were all of these winnings generated from the original $10 bonus? If so they would all be subject to any maximum win term associated with the bonus.
Thanks,
ThePOGG