Casino Joy - non payment
Ruling
Found for the Casino - After discussing this issue with the UKGC our understanding is that the regulator would not require the operator to return deposits in this situation.
Read our Casino Joy Review.
Player's Complaint
I joined this casino not knowing it was owned by genesis of which i had self excluded previously as i have a gambling problem
I joined with all my details the only difference was the email address
I wagered approx £15000 over the 19th and 20th April and found myself in a winning position of £25500 unusually for me i then pulled my self together and stopped and asked for a withdrawal
I was sent an email to send in documents which i did I checked to see the details on the site to find I was blocked.
I understand the blocking as now i know it is owned by Genesis however I have had no payout at all and no reply to any emails I have sent.
Surely this cannot be correct that they can not payout winnings and keep all bets.
I am devastated at myself but one positive is that this experience has made me seek help and stop gambling.
Please help me find a solution to this problem with casino joy I cannot believe they can prosper from peoples addiction they surely have to return my deposits.
Thank you in advance for any help
Read
the casino review
7 Responses
Leave a Reply
You must be
logged in
to post a comment.
Hi lovethelinks - welcome to ThePOGG.com!
Unfortunately there's nothing we can do to help you in this instance. I'll refer you to the terms and conditions of the UKGC approved national self exclusion scheme GamStop:
Given that the regulator approved scheme highlights explicitly that using a different email address is a point where the system may fail, it's fair to assume that the same standards apply to operators. If you've signed up again using a different email address the operator would not by this standard be expected to self exclusion from the previous account.
You should however receive a refund of your deposits. If that has not happened let us know.
Thanks,
ThePOGG