Casino Joy - non payment
Found for the Casino - After discussing this issue with the UKGC our understanding is that the regulator would not require the operator to return deposits in this situation.
Read our Casino Joy Review.
I joined this casino not knowing it was owned by genesis of which i had self excluded previously as i have a gambling problem
I joined with all my details the only difference was the email address
I wagered approx £15000 over the 19th and 20th April and found myself in a winning position of £25500 unusually for me i then pulled my self together and stopped and asked for a withdrawal
I was sent an email to send in documents which i did I checked to see the details on the site to find I was blocked.
I understand the blocking as now i know it is owned by Genesis however I have had no payout at all and no reply to any emails I have sent.
Surely this cannot be correct that they can not payout winnings and keep all bets.
I am devastated at myself but one positive is that this experience has made me seek help and stop gambling.
Please help me find a solution to this problem with casino joy I cannot believe they can prosper from peoples addiction they surely have to return my deposits.
Thank you in advance for any help
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