Found for the Casino - After discussing this issue with the UKGC our understanding is that the regulator would not require the operator to return deposits in this situation.
Read our Casino Joy Review.
I joined this casino not knowing it was owned by genesis of which i had self excluded previously as i have a gambling problem
I joined with all my details the only difference was the email address
I wagered approx £15000 over the 19th and 20th April and found myself in a winning position of £25500 unusually for me i then pulled my self together and stopped and asked for a withdrawal
I was sent an email to send in documents which i did I checked to see the details on the site to find I was blocked.
I understand the blocking as now i know it is owned by Genesis however I have had no payout at all and no reply to any emails I have sent.
Surely this cannot be correct that they can not payout winnings and keep all bets.
I am devastated at myself but one positive is that this experience has made me seek help and stop gambling.
Please help me find a solution to this problem with casino joy I cannot believe they can prosper from peoples addiction they surely have to return my deposits.
Thank you in advance for any help
You must be logged in to post a comment.
Casino Joy - non payment
Posted by lovethelinks
May 17, 2019
lovethelinks consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
May 17, 2019