Casino Kakadu - payment delay

Hi Speedysa - welcome back.

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Hi Speedysa,

Our understanding is that your withdrawal has been processed. Can you confirm receipt of your funds?

Thanks,

ThePOGG

Hi Speedysa,

I'm following-up on the above?

Thanks,

ThePOGG

Hi Speedysa,

If we haven't heard from you by Friday the 30th of July I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG