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Casino Lab - Not received my withdrawal

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

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Player's Complaint

Went on chat about my withdrawal. Explained all my mental health issues and [EDIT] said he'll self exclude me to help me and my withdrawal will get processed that day as a matter of urgency. He said check my emails very shortly... been a week and nothing. No responses. No live chat. Disgusting. My mental health has deteriorated rapidly.. I sent him my psychiatrist report..he promised It would be processed

Read the casino review

3 Responses

User icon
thepogg
June 17, 2021

Hi moggyderby - welcome to ThePOGG.com!

When did you first submit your withdrawal?

Thanks,

ThePOGG

User icon
thepogg
June 27, 2021

Hi moggyderby,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
July 4, 2021

Hi moggyderby,

If we haven't heard from you by Friday the 16th of July I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

moggyderby consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Lab
  • Curacao
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Genesis Global Limited

June 14, 2021

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