– your source for reliable information about online gambling.

  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
Aweber logo
[X] Close this form and return to site
Close geo
Turn geolocation on
Locale settings

Currently viewing:

English in United States

Casino Lab - Not received my withdrawal


Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Casino Lab Review.

Player's Complaint

Went on chat about my withdrawal. Explained all my mental health issues and [EDIT] said he'll self exclude me to help me and my withdrawal will get processed that day as a matter of urgency. He said check my emails very shortly... been a week and nothing. No responses. No live chat. Disgusting. My mental health has deteriorated rapidly.. I sent him my psychiatrist report..he promised It would be processed

Read the casino review

3 Responses

User icon
June 17, 2021

Hi moggyderby - welcome to!

When did you first submit your withdrawal?



User icon
June 27, 2021

Hi moggyderby,

I'm following-up on the above?



User icon
July 4, 2021

Hi moggyderby,

If we haven't heard from you by Friday the 16th of July I'll assume you no longer need our assistance and close this complaint.



Leave a Reply

You must be logged in to post a comment.


moggyderby consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Lab
  • Curacao
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Genesis Global Limited

June 14, 2021

United States country flag