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Casino Lab - Not received my withdrawal


Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

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Player's Complaint

Went on chat about my withdrawal. Explained all my mental health issues and [EDIT] said he'll self exclude me to help me and my withdrawal will get processed that day as a matter of urgency. He said check my emails very shortly... been a week and nothing. No responses. No live chat. Disgusting. My mental health has deteriorated rapidly.. I sent him my psychiatrist report..he promised It would be processed

Read the casino review

3 Responses

June 17, 2021

Hi moggyderby - welcome to!

When did you first submit your withdrawal?



June 27, 2021

Hi moggyderby,

I'm following-up on the above?



July 4, 2021

Hi moggyderby,

If we haven't heard from you by Friday the 16th of July I'll assume you no longer need our assistance and close this complaint.



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moggyderby consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Lab
  • Curacao
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Genesis Global Limited

June 14, 2021

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.