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Casino Moons - Blocked my account with winnings

Ruling

Found for the Casino - Casino Moons have provided sufficient evidence to demonstrate that this player has opened multiple accounts.

Read our Casino Moons Review.

Player's Complaint

I deposit around 6500AU with this casino and finally when I win they take a long time to process and finally on the last day of delaying they say my account is blocked, I email them contact and they say

We have reviewed your account and wish to inform you it was closed due to several inconsistencies found on it. Kindly note this decision is irrevocable.

We wish you the best of luck in the future.

I ask what inconsistentcies and also what about my winning as I don't think it is legal to just take a person money but then no response for two days

I hope you can help thank you so much

Read the casino review

2 Responses

User icon
thepogg
December 27, 2021

Hi yuno99 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
thepogg
January 8, 2022

Casino Moons has provided sufficient evidence to demonstrate that this player has opened multiple accounts in breach of terms and conditions. As such we will take no further part in the representation of this player's claim.

No further posts will be approved on this thread.

ThePOGG

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Agreement

yuno99 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Moons
  • Curacao
  • Fifth Street

December 26, 2021

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