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Casino Moons - Money removed

Ruling

Found for the Casino - This player has been non-responsive to our request for further information about their complaint. As such we cannot help them.

Read our Casino Moons Review.

Player's Complaint

On 9/1 I made a deposit of $50 & received bonus $100 which was played through& meeting Terms & Conditions.I have continued playing but on the 20/1 they removed my balance of $845.17 & their reason was that they gave me a $25 bonus on 16/1. This was not requested & I was not aware that they gave it to me because they did not send me an email but an obscure sms.

This is a rort not to pay winnings by introducing T & C's thus T & C's apply would apply .Please assist

Read the casino review

3 Responses

User icon
ThePOGG
January 23, 2019

Hi bracsi1 - welcome to ThePOGG.com!

Could you forward a screen shot of the sms to [email protected]?

Thanks,

ThePOGG

User icon
ThePOGG
February 1, 2019

Hi bracsi1,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
February 8, 2019

Hi bracsil,

If we haven't heard from you by Friday the 15th of February I'll assume you no longer need our help with this issue and close this complaint.

Thanks,

ThePOGG

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Agreement

bracsi1 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Moons
  • Curacao eGaming
  • Fifth Street

January 23, 2019

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