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Casino Napoli - non- payment


Found for the Player - Our understanding is that imposing maximum bet terms on non-bonus play breaches EU consumer law, but having discussed this issue with this group previously they will not change their position.

Read our Casino Napoli Review.

Player's Complaint

So i had 3,7000 withdrawal denied which they then took off of me, i then had 4000 euros in my winnings account which the took off of me aswell as replaced it with 50 deposit. Thier answer was that i mad over the max ammount of betting so took it all away, can you chase this up please

Read the casino review

3 Responses

User icon
June 1, 2020

Hi powely88 - welcome to!

As a UK citizen you should only be playing with operators that hold a UKGC license. Casino Napoli do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Did you accept a bonus? Have you exceeded the maximum allowed bet?



User icon
June 1, 2020


So i accepted a 100% bonus when i deposited 50 euro. I met the required wagering of i think it was around 2500 euros.

i then went to withdraw 1600 and they then took off the bonus of 100 euros and allowed me to submit my withdrawal request less the 100 euros bonus, within this i had not exceeded the 30% max betting.

After a couple of days a decided to cancel the withdrawal and play on with my winnings.

I then submitted a withdrawal of 3,700 euros and i also had 4000 euros in my account.

Today they had wiped both the withdrawal amound and my winnings saying i had bet more than the 30% (which in some games i did not knowing there was a cap on how much you can bet)

i managed to get hold of an operator and he basically said read the t+c's, our site is not hard to win money on so we have deposited you 50 euro back.

After reading all of these comments about this site i wont be the last to unfortunatley fall into this kind of situation.

I thought i would message on here to see if there was anything you could of done but looks like there wont be.

Cheers for your effort to reply and i hope people see these comments and stay away from that site

Cheers POGG

User icon
June 16, 2020

Hi powely88,

Unfortunately there is nothing we can do to help you in this instance. This group of operators apply maximum bet limits to non-bonus play. Our understanding is that this practice would be non-compliant with EU consumer law, but having discussed this issue on several occasions with this group I can say with confidence that they will not change their position.

Sorry we cannot be of more help.


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powely88 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Napoli
  • Curacao eGaming
  • Alpha Interactive Solutions N.V.

June 1, 2020

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