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Casino Napoli – Not genuine casino site

Ruling

Declined - The lack of a gambling license does not impact the fairness of the gambling transaction. As such we will not dispute losses based on lack of license.

Read our Casino Napoli Review.

Player's Complaint

I’m Making complaint because this site doesn’t hold ukgc, also it says that United Kingdom is restricted to play at this casino they have although accepted my deposits in Euros?

Also on the bank statements it says that transactions are made in Moscow , Russian Federation, which doesn’t make any sense to me , when I rang my bank they didn’t even mentioned that it is casino site , they said it is a Merchant that sells something , so I would like to get my deposits back for this clearly not genuine casino site , not even sure if they got a license for this , equivalent to GB I would like £152 back from them.

Read the casino review

1 Response

ThePOGG
Aug 01, 2019

Hi bambukas - welcome to ThePOGG.com!

As explained in our Complaints FAQs, we do not contest losses based on lack of license alone as this does not effect the fairness of the gambling transaction.

It is the responsibility of the regulator to ensure that unlicensed operators do not accept players from their country. The basic reality is that if the regulator cannot stop an operator from accepting players without a license there is zero possibility of the operator refunding money based on our intervention.

Thanks,

ThePOGG

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Agreement

bambukas consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Napoli
  • Curacao eGaming
  • Alpha Interactive Solutions N.V.

July 31, 2019