Casino Nile - Withholding funds

Hi Durhamlad70,

Our response is the same as to your other complaint, which you have not answered since we asked 2 and a half weeks ago:

Have you provided the requested bank statements?

ThePOGG

Hi, like I have just written on Vegas Baby complaints, I was asked to send in statements from June to August which I did, they got back to me and said I had sent wrong statements it should have been July to September, I was not happy but sent July to August statements, after a while they contacted me and said statements were no good, I had sent wrong months and even wrong year on some statements, this is utter rubbish, these two sites have no intention of paying out any winnings, which total £6315. I think it's a disgrace that they are allowed to act in this manner and carry on operating.

Hi Durhamlad70,

"I was asked to send in statements from June to August which I did, they got back to me and said I had sent wrong statements it should have been July to September, I was not happy but sent July to August statements"

Did you send in the statement for September as requested?

Please forward the emails containing your submissions to [email protected]pogg.com.

Thanks,

ThePOGG

Hi Durhamlad70,

The email you have forwarded does not contain any attachments.

Thanks,

ThePOGG

Hi, I sent all my bank statements again as requested. This is the 3rd time I have sent them, going back to last summer. I have received a response saying that they can not accept Print Out Bank Statements and are now asking for a PDF download a digital statement or a paper document signed by bank provider, none of which I know how to provide. Why didn't they tell me this back lin July when i first sent my bank statements. Obviously just putting barriers in the way to not allow me to withdraw.

Hi Durhamlad70,

I'm following-up on the above?

Thanks,

ThePOGG

Hi, I have sent digital Statements this morning and am awaiting a reply.

Hi Durhamlad70,

We have not received any emails containing attachments from you.

Thanks,

ThePOGG

Hi, no, I was just updating the situation with you. I have sent digital Statements to both Vegas Baby and Casino Nile. I have heard nothing, I sent an email to ask if they confirm that they have received them, but as yet no reply

Hi, just to let you know, I have received funds from both Vegas Baby and Casino Nile.

Thank you very much for your help with this matter.

Regards,

Durhamlad70

Hi Durhamlad70,

Thanks for letting us know - it is appreciated :)

ThePOGG