Resolved - Dreams Casino were responsive and quick to resolve this issue when it was brought to their attention. Player has been paid in full.
Hi Team, I have been doing research online to whom I can complain and found your website as reliable one so I thought I would give it a go. Here is my issue: I opened my Casino of Dreams account around 2nd of December 2016. I played slots games on the day I opened my account. One day later I tried to log into my account again but there was an error message. I contacted support(the casino only offers web chat or email support) and they advised to send a copy of my id and proof of address. My account still remains closed. Initially they sent me the below email and said they escalated it with the finance team and would take around 24 hours to resolve, which never happened.
As you may have noticed, we have experienced a technical issue in relation to the deduction of the value of certain bets placed from your balance.
In accordance in our Terms & Conditions section 13.12, we have locked your account pending an investigation.
We will revert with an update as soon as possible.
Casino Of Dreams Support
I contacted the casino tens of times since then. They told me I had to talk to [EDIT] (one of the managers) to unlock my account. I reached [EDIT] through an email but then he started saying that the senior management had to have a look in order to unlock my account. My issue is still outstanding more than 1.5 months later. I will really appreciate if you assist me with that. My account is currently locked with nearly 3000 GBP, which I can't use.
Would you please help me. I will happy to assist with anything I can.
You must be logged in to post a comment.
Casino of Dreams - Account locked for more than 45 days
Posted by Doganah5
January 20, 2017
Doganah5 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
January 20, 2017