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Casino Planet - Delayed Withdrawal

Ruling

Resolved - Both the submitting complainant and Casino Planet have informed us that this issue has been resolved and the player has received their funds.

Read our Casino Planet Review.

Player's Complaint

Sent all docs required ages ago, been waiting over 3 months in total for this withdrawal, clearly not acceptable!

Please can you help

Read the casino review

7 Responses

User icon
ThePOGG
August 17, 2020

Hi gmanf303 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out.

Thanks,

ThePOGG

User icon
ThePOGG
August 27, 2020

Hi gmanf303,

Casino Planet are still waiting on you submitting the following documentation:

- A selfie with you holding your ID and a note stating "Only for use on CasinoPlanet user ID [Enter your username]" which must be hand written and include the date and your signature.

Please provide this and let us know when you have done so and we will follow-up with the operator on your behalf.

Thanks,

ThePOGG

User icon
ThePOGG
September 3, 2020

Hi gmanf303,

Have you provided the requested documentation?

Thanks,

ThePOGG

User icon
gmanf303
September 3, 2020

Hi

Sorry I've just sent that, so if you can follow up now that would be great?

Many thanks

User icon
ThePOGG
September 13, 2020

Hi gmanf303,

Casino Planet inform us that your withdrawal has been paid. Can you confirm receipt of your funds?

Thanks,

ThePOGG

User icon
gmanf303
September 13, 2020

Hi yes I've received the money

Many thanks!

User icon
ThePOGG
September 17, 2020

Hi gmanf303,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

gmanf303 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Planet
  • Malta Gaming Authority
  • Curacao eGaming
  • United Kingdom Gambling Commission
  • Genesis Global Limited

August 17, 2020

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