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Casino Planet - Withdraw time

Ruling

Found for the Casino - This player has altered their registration information to bypass detection of the self-exclusion that they put in place.

Read our Casino Planet Review.

Player's Complaint

Request a withdraw on 29-11-2021 to be told be processing in 24-72 hours, spoke on chat as 72 hours gone by to then have email after chat conversation stating I need to verify my account my account was finally verified Tuesday 02-11-2021 still longer then 72 hours gone by and no withdraw, went on chat to be told they have blocked my account as I stated it was frustrating me messaging where is my withdraw, I’ve emailed with no reply all they kept telling me when I could get on chat to speak to someone was it’s under review it’s the 6-11-2021 and still no withdraw from casino planet to my registered PayPal account so much to withdraw time 72 hours

Read the casino review

8 Responses

User icon
thepogg
November 6, 2021

Hi shanban12 - welcome to ThePOGG.com!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 19th of November let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
shanban12
November 11, 2021

Thank you 11-11-21 still not received my withdraw has no communication from casino planet I’ll keep you informed if and when I receive the withdraw

User icon
shanban12
November 13, 2021

Latest email from casino planet yesterday

Dear [EDIT],

I hope this email finds you well,

As understood in your inquiry, you have been waiting long for your withdrawal to be reviewed. I completely understand how you may feel about this. If I were you, I would probably feel the same.

Kindly note, I have contacted our relevant department, and I was informed that you will be contacted via email as soon as possible.

I highly appreciate your continued patience and understanding!

Thank you once again for contacting us, and if you need anything else, do not hesitate to contact us. We are always happy to assist you.

Kind Regards,

[EDIT]

Casino Planet Support Team

User icon
shanban12
November 16, 2021

Still no payout 16-11-21 over 2 weeks wait for a withdraw it’s not on

User icon
shanban12
November 17, 2021

17-11-21 still no withdraw from casino planet

User icon
thepogg
November 27, 2021

Hi shanban12,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
thepogg
December 4, 2021

Hi shanban12,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
December 11, 2021

Hi shanban12,

If we haven't heard from you by Friday the 24th of December I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

shanban12 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Planet
  • United Kingdom Gambling Commission
  • Malta Gaming Authority
  • Curacao
  • Genesis Global Limited

November 6, 2021

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