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Casino Planet - Withdrew 2 and a half weeks ago

Ruling

Resolved - Casino Planet have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Casino Planet Review.

Player's Complaint

Withdrew from casino planet over 2 and a half weeks ago. The communication has been diabolical and still I have no money in my account. Please can you chase up their sister sites Kassu and Casoola as I have withdrew from them too and absolutely nothing from all 3 casinos.

Read the casino review

4 Responses

User icon
thepogg
June 27, 2021

Hi erald55555 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
thepogg
July 4, 2021

Hi erald55555,

The operator informs us that you have been paid. Can you confirm receipt of your funds?

Thanks,

ThePOGG

User icon
thepogg
July 11, 2021

Hi earld55555,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
July 18, 2021

Hi earld55555,

If we haven't heard from you by Friday the 30th of July I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

erald55555 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Planet
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Curacao
  • Genesis Global Limited

June 23, 2021

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