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Casino Plex - slow withdrawal issues 6 weeks waiting on £540


Resolved - After a payment delay both the player and Casino Plex have confirmed that this issue is now resolved and the player has been paid in full.

Read our Casino Plex Review.

Player's Complaint

I made a withdrawal on the 23rd of may for £540, this is not my first withdrawal I have played many times and withdrawn without a issue, that is till around 4 months ago where my withdrawals were taking longer and longer to hit my account. I have sent 2 emails and submitted a complaint to which i received this response.

Dear [EDIT],

Thank you for contacting us.

Your withdrawal request has been accepted, but at the moment we still have some issues between our gateway and the transactions.

Our technical team is working on it to solved it as quickly as possible.

As soon the issues are solved your withdrawal will be processed and you will receive an email with the confirmation.

We are really sorry for all inconveniences!

Not heard anything in 3 weeks since the above.

Read the casino review

4 Responses

June 27, 2016

Hi leeseylee - welcome to!

Before we can do anything to help you I need you to provide us with the username and email address you use at Casino Plex.



June 27, 2016

User name [EDIT] email address [EDIT] Many thanks

July 1, 2016

Withdraw received this morning, many thanks.

July 5, 2016

Hi leeseylee,

Thanks for confirming you've received your withdrawal. That's great news!


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leeseylee consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

June 27, 2016

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.